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Shipping & Delivery

Our products are made to order, which means we start producing your item after you place your order. To ensure the highest quality, our products are all handcrafted with love and attention to detail, normally, 3-8 business days will need for a professional shoemaker to make. We are very appreciated to your waiting, and you can check your order status in your account any time or contact our customer service.

Please note different weight of parcel will be with different freight, also different countries or regions will lead to different delivery time. You will find the instruction of shipping cost and delivery time on the every single product page. At this time, we offer free shipping storewide.

Please note, the manufacturing time not include the shipping time. So the time of receiving your order is manufacturing time + delivery time. And, business days DO NOT include weekends or public holidays.

 

Delivery time & Shipping cost

We offer free express shipping storewide if you order is over $120, DHL&Fedex is our first choice. If your address belongs to remote area of DHL&Fedex or DHL&Fedex is not available, then we will take another express to ship your orders.
 

Order over $120 USD
Country/Region Shipping method Shipping cost Delivery time
United States / Canada DHL Free 2-5 business days
Germany / France / United Kingdom Fedex Free 3-7 business days
Italy / Spain / Netherlands / Belgium Fedex Free 3-7 business days
Saudi Arabia Fedex Free 3-7 business days
Australia / New Zealand DPEX Free 3-7 business days
United Arab Emirates DPEX Free 5-10 business days
Rest of the world Fedex Free 4-8 business days
 

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And, we offer free standard shipping storewide if your order is under $120. All our shipping prices are in US Dollars (USD). Please see below for more information regarding shipping cost and delivery time per destination:
 

Order under $120 USD
Country/Region Shipping method Shipping cost Delivery time
United States DHL $14.9 2-5 business days
Standard Free 5-10 business days
Canada DHL $14.9 2-5 business days
Standard Free 8-12 business days
Germany / France / United Kingdom Fedex $9.9 3-7 business days
Standard Free 4-8 business days
Italy / Spain / Netherlands / Belgium Fedex $9.9 3-7 business days
Standard Free 8-10 business days
Saudi Arabia Fedex $30 3-7 business days
Australia / New Zealand DPEX $2.9 3-7 business days
Standard Free 6-8 business days
United Arab Emirates DPEX $18 5-10 business days
Rest of the world Fedex $14.9 4-8 business days
Standard Free 8-12 business days

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(Please note that the above time frame is an estimate only. Due to many uncontrollable factors in international shipping, especially during the COVID-19 epidemic, we can not guarantee the shipping time.)

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first.  The rules are different in every country. Unfortunately there is no way for us to know the rules or laws of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

Please find out as much as you can about your import taxes in your own country before place your order. If you have questions or requests about tax, please contact our customer service.

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